Cash, Card & Online Payment

Initial Acupuncture and Nutrition consultation payment is required when booking. Further Acupuncture treatment payment due at time of appointment.

CANCELLATIONS – I understand that sometimes your plans change and appointments need to be changed or cancelled. Please give Lucy Clarke at least 48 hours notice. Less than 48 hours notice will incur a cancellation fee.

Cancellation policy for Acupuncture appointments – without prior notice missed appointments are always charged. Repeat cancellations are always charged. A payment link will be sent for the treatment and full payment is expected on the day of the scheduled appointment.

Missed Acupuncture appointments without notice during a pre-paid course of Acupuncture are deducted from remaining treatments.  

Cancellation policy for Nutrition Programmes – 14 days to cancel and process refund. However, if your paperwork has been returned and your case analysed a full refund is not given. You will forgo a deposit of £195 (equivalent to the Nutrition MOT) and receive a Personal Nutrition summary report.  A 48-hour minimum notice is needed to change or book appointments or a cancellation fee is charged. 

Cancellation policy for Nutrition Testing packages – After functional tests have been ordered it is not possible to cancel a testing package and no refunds are given.