TERMS & CONDITIONS
Lucy Clarke Nutrition & Acupuncture

(Last updated June 2026)

By using this website or any services offered by Lucy Clarke Nutrition & Acupuncture, you agree to the following terms. If you do not agree, please do not use this site or book services.

 

WEBSITE USE

The content on this website is for general guidance only. It is provided in good faith, and every effort is made to ensure it is accurate, reliable, and up to date. However, Lucy Clarke Nutrition & Acupuncture does not guarantee the completeness, accuracy, or reliability of the content. Any use of this website and its resources is at your own risk.

Please consult a qualified healthcare professional before making changes to your health. Nothing on this website is intended to be a substitute for professional medical advice, diagnosis, or treatment.

 

EDUCATIONAL CONTENT

The information on this website, blog, emails, and social media is educational in nature. It is not intended to diagnose, treat, or prevent any disease. While Lucy Clarke is a Registered Nutritional Therapist (GradDipION, BANT registered) and holds an MSc in Acupuncture, she is not a medical doctor. All nutritional and wellness advice should be used to support – not replace – medical care.

Your health is your responsibility. You are encouraged to seek medical guidance before implementing dietary or lifestyle changes, or starting new supplements or therapies.

 

COPYRIGHT

All website content is copyrighted. No part of this site may be copied, reproduced, or distributed without written permission from Lucy Clarke. Unauthorised use may lead to legal action.

 

LINKS TO OTHER WEBSITES

Any external links provided on this site are for convenience and information only. Lucy Clarke Nutrition & Acupuncture does not endorse or take responsibility for content on external sites.

 

PRIVACY

For full details on how your data is handled, please refer to the Privacy Policy.

Client records for both acupuncture and nutritional therapy are stored securely within Practice Better, a GDPR-compliant patient management platform used exclusively for clinical administration. Paper acupuncture treatment notes are stored in a locked filing cabinet at the clinic premises.

 

SERVICE-SPECIFIC TERMS

Acupuncture Appointments

Payment and booking confirmation

• Initial acupuncture appointments must be paid for in advance. Payment confirms your appointment.
• Follow-up acupuncture appointments may be paid online in advance or in clinic on the day of your appointment.
• Please do not pay for an initial appointment until it has been confirmed with you directly.

Cancellations and no-shows

• 48 hours’ notice is required to cancel or reschedule any acupuncture appointment.
• Cancellations with less than 48 hours’ notice will be charged in full.
• Missed appointments (no-shows) will be charged in full.
• Repeated late cancellations or no-shows may affect your ability to book future appointments.

Please note: acupuncture sessions do not include:

• Fertility Support Acupuncture – this requires a separate specialist package.
• Personalised supplement advice, including for fertility, preconception, or pregnancy.
• In-depth dietary or lifestyle planning.
• Functional testing (e.g. blood, urine, or microbiome analysis).
• Nutrigenomic analysis.

 

1:1 Nutrition Programme

Payment

• A 50% deposit (£400) is required to secure your place on the programme. The balance of £400 is due before your first appointment.
• The programme is priced at £800 in full.

Programme duration and sessions

• The 1:1 Nutrition Programme comprises 5 sessions over 3 months.
• The programme should be completed within 12 weeks of your start date. Extensions may be granted in exceptional circumstances, up to a maximum of 16 weeks.
• Sessions not used within 16 weeks of the programme start date may be forfeited.

Cancellations and rescheduling

• 72 hours’ notice is required to cancel or reschedule any appointment within this programme.
• Cancellations with less than 72 hours’ notice will result in loss of that session.
• No-shows or cancellations with less than 24 hours’ notice will result in the session being forfeited.

Withdrawal

• If you withdraw from the programme after it has begun, fees are non-refundable for work already carried out. All initial preparation, case review, and report work is undertaken in advance of your first appointment and will be retained regardless of the point of withdrawal.
• If you wish to withdraw before any work has begun, please contact Lucy directly to discuss.

Testing costs

• Laboratory and functional testing costs are not included in the programme fee. All test fees are paid directly to the relevant laboratory by the client. Testing is ordered at the practitioner’s recommendation and is not a guaranteed component of every programme.

 

Precision Nutrition Programme

Payment

• A 50% deposit (£900) is required to secure your place on the programme. The balance of £900 is due before your first appointment.
• The programme is priced at £1,800 in full.

Programme duration and sessions

• The Precision Nutrition Programme comprises 8 sessions over 6 months.
• The programme should be completed within 6 months of your start date.

Cancellations and rescheduling

• 72 hours’ notice is required to cancel or reschedule any appointment within this programme.
• Cancellations with less than 72 hours’ notice will result in loss of that session.
• No-shows or cancellations with less than 24 hours’ notice will result in the session being forfeited.

Withdrawal

• If you withdraw from the programme after it has begun, fees are non-refundable for work already carried out. All initial preparation, case review, and report work is undertaken in advance of your first appointment and will be retained regardless of the point of withdrawal.
• If you wish to withdraw before any work has begun, please contact Lucy directly to discuss.

Testing costs

• Laboratory and functional testing costs are not included in the programme fee. All test fees are paid directly to the relevant laboratory by the client. Testing is selected and recommended by the practitioner based on your individual case and is not a guaranteed component of the programme.

 

NT Follow-On Programme

• The NT Follow-On Programme is available to existing clients only.
• Sessions are priced at £200 per session and must be paid in advance of each appointment.
• 72 hours’ notice is required to cancel or reschedule. Cancellations with less than 72 hours’ notice or no-shows will result in the session being forfeited.
• Testing costs are paid directly to the relevant laboratory by the client and are not included in session fees.

 

NT Power Hour

• The NT Power Hour is priced at £175 and must be paid in full at the time of booking.
• 48 hours’ notice is required to cancel or reschedule. Cancellations with less than 48 hours’ notice will result in loss of the session fee.

 

Fertility Support Programmes

• The Preparing for Pregnancy programme is priced at £2,200.
• You have 14 days from the date of purchase to cancel and request a refund, provided no work has begun on your case.
• If your intake paperwork has been submitted and reviewed, an administrative fee of £175 (equivalent to an NT Power Hour) will be retained.
• Once any functional tests have been ordered, those test fees are non-refundable.
• All laboratory and testing costs are paid directly to the relevant laboratory by the client and are not included in programme fees.

 

Functional Testing (Standalone)

• Once functional tests have been ordered on your behalf, the associated test fees are non-refundable.
• Test costs are paid directly to the relevant laboratory by the client.

 

RETURNS & REFUNDS

Please refer to the separate Returns Policy for details on digital products and service refunds.

 

CHANGES TO TERMS

These terms may be updated from time to time. Continued use of the website or services confirms your agreement to the latest version.

 

CONTACT

If you have any questions, get in touch:

lucy@lucyclarke.co.uk