TERMS & CONDITIONS (Terms) – Lucy Clarke Nutrition & Acupuncture

Terms and Conditions Lucy Clarke Nutrition & Acupuncture Last updated: 1st June 2025

By using this website or any services offered by Lucy Clarke Nutrition & Acupuncture, you agree to the following terms. If you don’t agree, please don’t use this site or book services.

WEBSITE USE

The content on this website is for general guidance only. It is provided in good faith, and every effort is made to ensure it is accurate, reliable, and up to date. However, Lucy Clarke Nutrition & Acupuncture does not guarantee the completeness, accuracy, or reliability of the content. Any use of this website and its resources is at your own risk.

Please consult a qualified healthcare professional before making changes to your health. Nothing on this website is intended to be a substitute for professional medical advice, diagnosis or treatment.

EDUCATIONAL CONTENT

The information on this website, blog, emails, and social media is educational in nature. It is not intended to diagnose, treat, or prevent any disease. While Lucy Clarke is a certified practitioner in Integrated Functional Nutrition and Acupuncture, she is not a medical doctor. All nutritional and wellness advice should be used to support—not replace—medical care.

Your health is your responsibility. You are encouraged to seek medical guidance before implementing dietary or lifestyle changes, or starting new supplements or therapies.

COPYRIGHT

All website content is copyrighted. No part of this site may be copied, reproduced, or distributed without written permission from Lucy Clarke. Unauthorised use may lead to legal action.

LINKS TO OTHER WEBSITES

Any external links provided on this site are for convenience and information only. Lucy Clarke Nutrition & Acupuncture does not endorse or take responsibility for content on external sites.

PRIVACY

For full details on how your data is handled, please refer to the Privacy Policy.

SERVICE-SPECIFIC TERMS

1:1 Nutrition Programmes

  • Full payment is required at booking.
  • Programmes should ideally be completed within 12 weeks. Extensions may be granted up to 16 weeks in special circumstances.
  • Sessions not used after 16 weeks may be forfeited.
  • 48 hours’ notice is required to cancel or reschedule an appointment.
  • Less than 48 hours’ notice may result in loss of the session.

 

Nutrition Testing Packages

  • Once functional tests have been ordered, packages are non-refundable.

 

Fertility Support Programmes

  • You have 14 days from purchase to cancel and request a refund.
  • If your paperwork has been submitted and reviewed, a £125 administrative fee (equivalent to a Nutrition Power Hour) will be retained.
  • Once tests have been ordered, they are non-refundable.

 

Acupuncture Appointments

  • Initial appointments must be paid for at the time of booking.
  • Follow-up appointments can be paid for in clinic or online.
  • 48 hours’ notice is required for cancellations.
  • Less than 48 hours’ notice or missed appointments will be charged in full.
  • Repeated late cancellations or no-shows may forfeit further sessions.
  • Prepaid courses: missed sessions without notice are deducted.
  • Acupuncture sessions do not include:
    • Functional testing (e.g., blood, stool, urine)
    • Vaginal/urinary microbiome investigation
    • Nutrigenomic analysis
    • Supplement recommendations

 

Returns & Refunds Please refer to the separate Returns Policy for details on digital products and service refunds.

CHANGES TO TERMS

Terms may be updated from time to time. Continued use of the website or services confirms your agreement to the latest version.

CONTACT If you have any questions, get in touch: lucy@lucyclarke.co.uk

Inclusivity Statement

Supporting every body

As a Fertility Support Trained practitioner, I am committed to supporting every birthing body, and all permutations of the people it takes to make a family. To using the correct Pronouns for each person who walks through the door. To recognise the unique journey taken by same-sex couples and the complex and sometimes traumatic journey that fertility work can represent to Trans and Non-binary people. To treat known egg donors and surrogates without judgement. To acknowledge the unique challenges medical racism (or even just existing in a black or brown body) can pose to people of colour, and within this, to recognise our own privilege and be open to course correction without fragility. To embrace people in bigger bodies, differently-abled bodies and people of all religions. And finally, to accept without question the lived experience of all people who walk through our doors. We aim to treat people fairly and to recognise and respond to their individual needs, experiences and aspirations. Firmly believing that human diversity strengthens and enriches our society, a Fertility Support Trained practitioner strives to provide healthcare without discrimination and with open-hearted, skilled, support.

Make A Payment

We accept:

Payment logos; Visa, Visa Electron, Mastercard and Maestro

1:1 Nutrition

/ (3 month programme)

£800

NT Power Hour

/ hr

£125